Orders & Returns
At HellaOP.com, we realize how it can be difficult to order merchandise online. Without actually seeing the items in front of you, you are never really sure what you are buying is exactly what you had imagined. That’s why we offer our customers 100% guranteed satisfaction. If you’re not completely satisfied with your purchase, you may return or exchange your merchandise.
Refunds & Exchanges:
- We must be notified of the return within 14 days of your receipt of the product.
- The product must still be in UNUSED AND BRAND NEW CONDITION. If the product is used and breaks, we will not be able to accept it back. If opened and/or un-sellable merchandise is returned to us we cannot refund the merchandise and we will not be able to reimburse you for shipping. Please pack your returns carefully.
- If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return. When shipping back the incorrect item to us, please use USPS Priority Mail and get a tracking number. If the package is too large or very valuable, please contact us so that we may arrange the return. Your credit card will be refunded for the shipping.
- If the return is not due to an error of ours (i.e.- you ordered it and then changed your mind), the buyer accepts full responsibility for all shipping costs plus a 15% re-stocking fee that will be deducted from your refund.
- Package returned to us marked “Refused”, “Undeliverable”, or otherwise, are subject to up to a 30% re-stocking fee (This is solely to recoup our losses from charges we incur when this happens). If a package is lost or misdirected due to an incorrectly inputted address, HellaOP.com is not responsible. We have no control over addresses typed on the checkout pages. Please make sure you have typed in the correct address.
- Refunds are issued to back to the original form of payment used for the purchase
Apparel: Only unworn and brand new apparel will be accepted for returns or exchanges. If we have reason to believe any clothing has been washed or worn we will send the item back.
If you believe you qualify for either a refund or an exchange, please contact us. If it is fair and legitimate request, we will handle it immediately. Customers are responsible for shipping or dropping off return packages, but we will cover shipping fees back to your address. Please use sturdy packaging with bubble wrap or boxes to protect the shipment during shipment.